#TIMELY MANNER HOW TO#
#TIMELY MANNER SOFTWARE#

#TIMELY MANNER SOFTWARE#

Organizations identify systems that are affected by announced software and firmware flaws including potential vulnerabilities resulting from those flaws and report this information to designated personnel with information security responsibilities. This Practice can be found in the CMMC Appendix B on page B-237 ( of the PDF) and includes the following information:Дiscussion from Source: NIST SP 800-171, R2: This first Practice, SI.1.210: Identify, Report and Correct Information and Information Flaws in a Timely Manner, comes under the Capability C040, Identify and Manage Information System Flaws. There are four practices within this domain, falling under 2 capabilities. Additionally, electronic mail (email), a common attack vector, is monitored and protected to detect malicious activity. This domain ensures that technology assets (e.g., desktops, software) that contain CUI are continuously monitored to detect violations of the authorized security state.

#TIMELY MANNER HOW TO#

Those that have figured out how to respond expediently, effectively and with a caring attitude distinctly have an advantage over their competition.In this entry, we move into the final Domain for Level 1, System and Information Integrity (SI). Those organizations are bound to struggle. To some organizations it might seem like a relatively minor issue. Setting extremely clear expectations about responding to customers is critical. How well do employees understand the companyвЂ™s products/services, its policies and what the next level or step in problem resolution is?.At what level does decision making occur regarding customer problems and inquiries?.How much training have employees had with regard to responding to customers in terms of time management, prioritization of customer issues and dealing with difficult or angry customers?.What are the policies regarding responding to customers?.

If a customer leaves a message for an employee, what are the expectations in terms of how much time can elapse before calling him/her back?.When a customer calls and has a problem that requires a call back, how long does it take, on average, to call them back either with an answer or to let them know the problem is still being worked on?.How would your employees answer these questions? Is yours a casual, вЂњIвЂ™ll get to it when I canвЂќ kind of culture or is it a вЂњI put my customers above all else and make their issues a priorityвЂќ kind of culture? This is a key and fundamental issue that needs to be addressed. We often wonder how something so obvious goes so wrong in so many companies. The level of incompetency in this arena is mind boggling. The вЂњIвЂ™m too busyвЂќ or the вЂњyou are just one of many customersвЂќ excuses are just not acceptable! We experience and hear horror stories constantly about poor responsiveness. At the very least they will understand how serious you are about serving the customer.ДЄ business canвЂ™t afford to be casual about how it deals with its customers. What attitude do you convey about customers? Is it a casual one or is it a вЂњcustomer firstвЂќ attitude? Your employees will pick up on your attitude quickly and will often mirror it. Attitude has a lot to do with how customers are treated.

It seems that many managers are afraid to press their employees too much when it comes to responding to customers. And the consistency with which you are able to respond quickly will go a long ways toward determining how loyal your customers become. Therefore, the standards you establish for responding to all customer issues will determine the level of differentiation you achieve. Believe it or not, responsiveness is a strategic issue and can be used to differentiate your business from your competitors. But what is reasonable? There is no standard rule of thumb to define response time. Most customers will expect to have their requests responded to in a reasonable time frame. Unfortunately, most businesses do a mediocre job, at best, of responding to customers in a timely manner. They generally want initial information, additional information, resolution of a problem or they just want to sound off about an experience they have had with your organization. When a customer, or prospective customer, takes the time to contact a business they are looking for some type of assistance. One area that seems to stand out is responding to customer inquiries and complaints. We can all relate experiences with businesses where an appropriate sense of urgency didnвЂ™t seem to exist. With all the talk about customer service and responsiveness, it is interesting to note how many businesses talk a good game but just donвЂ™t deliver. Respond to Customer Inquiries and Complaints Promptly

Timely manner